Systems Engineer – Infrastructure, Global MSP & MSSP
Edinburgh, UK | August 2024 – Present
- Oversee and optimize core infrastructure services across multiple data centers, supporting **800+ clients**, ensuring high availability and performance of virtual machines, storage, and backup systems.
- Design and deploy infrastructure on public, private, and hybrid cloud environments, optimizing resources for cost-efficiency and security.
Systems Engineer III, Dunedin IT
Glasgow, UK | March 2023 – July 2024
- Designed, configured, and implemented a wide range of IT solutions including servers, networks, firewalls, DR, virtualization (Vcenter, ESXI, HyperV), and security suites (Vade, Mimcast, Proofpoint).
- Provided third-level support and mentored junior system and helpdesk engineers.
IT Infrastructure Manager, ICRC
Kabul, Afghanistan | March 2020 – April 2022
- Led all aspects of IT service delivery and Infrastructure for offices with over **2000 users**, ensuring optimal incident response and consistent uptime.
- Developed and implemented the country-wide annual ICT budget, overseeing resource allocation and establishing a robust IT asset management system.
Senior IT Infrastructure & Security Engineer, AICS
Kabul, Afghanistan | Dec 2017 – April 2020
- Designed, managed, and optimized IT infrastructure across on-premises and cloud environments (AWS and Microsoft 365), ensuring security, scalability, and high availability.
- Provided 3rd Line technical support and leadership, resolving complex system, network, and infrastructure issues through advanced troubleshooting and root cause analysis.
- Administered and secured networks and systems, including firewalls, Linux environments, and automation using Python to improve operational efficiency and reliability
IT Infrastructure Manager, USAID – Chemonics
Afghanistan | Nov 2014 – Nov 2017
- Managed the maintenance and development of IT infrastructure for a **$125 million, multi-office USAID project** with over 300 employees.
- Liaised the enforcement of critical IT Policy, including Change Management and Service Improvement policies, ensuring governance standards.
- Managed the discovery, mitigation, and documentation of information technology risks for the program.
Helpdesk Analyst, USAID – Chemonics
Afghanistan | Nov 2011 – April 2014
- Managed all components of project internal and external IT networks, including design, deployment, testing, and configuration.
- Provided expert level-three technical resolution for users.
- Installed and maintained critical core services including **Active Directory, DNS, DHCP, WSUS, and Group Policy**.